e-on software：What payment methods do you accept?

What payment methods do you accept?

You can pay online through the e-commerce platform with a VISA or MASTERCARD. We are working with the e-commerce platform to integrate Paypal which isn’t available just yet because of the recurring payment mechanism.  

 Should you want to pay by Paypal or wire transfer, drop us a line here, and we'll be happy to help!

I have an EU VAT registration - how does it work?

Before placing your order, you will need to fill the tax-exempt status request form (found on your user account page), so that we can update your account accordingly. We will then send you a notification once you can freely place your order without being charged EU VAT. Please note, by legislation, we will have to apply VAT to orders placed for customers residing in France – even if you have a valid French VAT #. 

What is your product return/subscription cancellation policy?

For annual licenses, you can request a refund up to a maximum of 30 days after your payment was processed. Please note a 15% processing fee may be applied. Contact our sales team for more information. 

For subscriptions, all past monthly installments are not refundable. You can cancel your Creator or Professional subscription at any time. Enterprise Solutions require a one year minimum commitment, after which you can cancel at any time.