e-on software:how do I log onto my new user account?

I’ve been a user of yours for years, how do I log onto my new user account?

First, thanks for being a loyal customer and welcome to the new e-on!

To log onto your new account, just hit the ‘my account’ button on top of this page (or go to https://store.e-onsoftware.com/login.php)

• If you had a VUE 11 or above product, or PlantFactory (whatever generation) activated on your old e-on user account, we have transferred your old account to the new platform, under the e-mail address we had on file and where your legacy product licenses were activated. Upon your first connection, you will have to set a password using the ‘forgot your password’ link.

If the ‘forgot your password’ does nothing, it usually means that your account wasn’t transferred at all – which indeed may have happened in some specific instances. If you are experiencing this, just contact our support so that we can investigate. 

• If your most recent VUE version activated was below VUE 11, or the only products you had activated were any of Carbon Scatter, Ozone or LumenRT, your account wasn’t transferred at all. So you can freely create yourself a new account using the create account (https://store.e-onsoftware.com/login.php?action=create_account) link.

If your account wasn’t transferred, that does not mean you cannot get activation help on these legacy products (see further articles below). 

If you are still uncertain what to do at this point, contact the support team and we’ll be happy to help you out.

Where can I find my old serial numbers?

If you had a VUE 11 (Esprit/Studio/Complete/Infinite/xStream) or higher version activated on your old account, we have transferred your user data to your new user account on the e-commerce platform. Your login is the e-mail address under which you had activated your licenses. You will find your old serial numbers in the Legacy License Keys tab.